Although no one wants to imagine that their treasured belongingshave been lost or damaged during a move, it does happen sometimes, so you need to know what to do when it does. The first step is to document anything that has gone missing and/or anything that has been broken. Bring these things to the attention of the movers right away. At this point, they may be able to track down missing items.
If you have done your own packing, there may not be much that the movers can do about the damage. The way that your items have been packed and loaded onto the trucks will affect whether or not they get damaged. For this reason, many homeowners prefer to have the professionals handle all of the packing, loading, transportation, and unloading.
“Dear National Van Lines, We would like to commend your movers, Joe and Mike for a job well done moving furniture from Joe Bonnie Movers and Storage in Delray Beach to Washington DC. From our first telephone contact with Joe until the job was completed, they were courteous, competent and careful with our valuable pieces.”
“Thank you. Joe, appreciate very much the quick response, quick turnaround for the two (2) couches moved. You said the truck would be there at 1:00 PM, the truck was there at 1:00 PM. We can't compliment you enough on the crew. DJ, Bobby, and Stephen were prompt, courteous, didn't waste any time, wrapped the couches, lowered the couches, moved the couches, and unloaded the couches all with an extremely high degree of professional capability. Joe, when it comes time for an employee review, please feel free to call me, we have only the highest accolades for DJ, Bobby, and Stephen. In like manner, should Joe Bonnie & Son ever request a reference to a prospect, please, don't ever hesitate to call us. Thanks again.”